Support
We reply by e-mail and make reasonable efforts to answer promptly. No response time is guaranteed, and support is provided as described in the terms of service.
Write to us
vira.techs.tools@gmail.com. Say which tool and Windows version you use and what you saw. Never send a password. If you send a diagnostic report from the app, it already has passwords, license keys, e-mail addresses and your Windows user name removed.
Common questions
The app asks me for an e-mail code
Most PCs start the trial with one click and no e-mail. If yours is asked for an address, it could not be recognised by its hardware, or the trial currently requires a confirmed address. Look in your spam folder, wait a minute and ask for a new code. Codes work for 10 minutes.
I changed PCs and my license stopped working
A key works on one PC at a time. Write to us from the address you bought with and, once we are reasonably satisfied the request is genuine, we will move it to the new PC.
My trial says it has ended
A trial lasts 7 days, once per PC. Your data is still on your PC and the app keeps working at Demo limits. A license key unlocks everything again.
How do I delete my trial record?
Write to us. Removing a record lets that address or PC start a new trial.